Effective Date: 7/14/2025
Red Bird Mental Health (RBMH) is committed to protecting the privacy and confidentiality of our clients, visitors, and staff. This Privacy Policy outlines how we collect, use, protect, and disclose information obtained through our services, website, and communications.

1. Scope

This policy applies to all data collected through:

• Our website and digital platforms

• In-person and teletherapy services

• Email, phone, and text communications

• Marketing activities including podcast, social media, and educational content

• Hiring and employment applications

2. Information We Collect

We may collect the following types of information:

• Personal Information: Name, contact details, demographic information, and other identifiers.

• Health Information: Protected Health Information (PHI) as defined by HIPAA, including treatment history, diagnoses, and clinical notes.

• Technical Information: IP addresses, browser type, device data, and site usage via cookies or analytics tools.

• Employment Information: For applicants or staff, we may collect resumes, certifications, references, and relevant background information.

3. How We Use Your Information

We use information for the following purposes:

• To provide high-quality, trauma-informed mental health services

• To schedule and manage appointments and client communication

• For internal operations, quality improvement, and training

• To respond to inquiries or concerns

• To share updates via newsletters, podcasts, and blog content (only with consent)

• For hiring and recruitment of qualified professionals

4. Data Protection and Security

We take safeguarding your information seriously. Measures include:

• HIPAA-compliant record-keeping and communication platforms

• Secure data storage and encryption

• Staff training on privacy and confidentiality

• Limited access to information based on role

5. Sharing Your Information

We do not sell or rent your personal data. Information may be shared:

• With your consent

• With licensed professionals involved in your care

• When legally required (e.g., court orders, mandated reporting of abuse)

• With third-party vendors under contract who support operations (e.g., scheduling, marketing analytics), bound by confidentiality agreements

6. Your Rights

You have rights regarding your personal information, including:

• Accessing or requesting copies of your records

• Requesting corrections to your information

• Limiting or withdrawing consent where applicable

• Filing a complaint with the Department of Health and Human Services if you believe your rights have been violated

7. Cookies and Digital Tracking

Our website may use cookies to enhance user experience and understand site engagement. You can modify your browser settings to limit cookie use.

8. Children’s Privacy

RBMH does not knowingly collect personal information from children under 13 without verified parental consent. If you believe a child has provided us information inappropriately, please contact us immediately.

9. Third-Party Links

Our website and content may include links to third-party sites (e.g., Psychology Today). We are not responsible for the privacy practices of those sites and encourage reviewing their policies.

10. Changes to This Policy

We may update this policy as necessary. We will notify clients through email or website updates.

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Contact Us
If you have any questions about this Privacy Policy or your data, please contact:

Red Bird Mental Health
65 N Washington Street STE 1 Wilkes-Barre PA 18701
Email: [email protected]
Phone: 570-606-1888
Website: redbirdmentalhealth.com